Refund Policy
This covers refunds for the one-time $9.99 Full Access upgrade.
7-day refund window
If Full Access genuinely doesn't work for you, you can request a full refund within 7 days of purchase. Contact us via the contact page with the email address you used to purchase, and we'll look into it.
If you're not seeing Full Access on your account
Most "I paid but don't have unlimited access" reports turn out to be one of the following, not a failure of the payment itself, so please check these first:
- You're logged into a different account than the one used at checkout (a different email address creates a separate account).
- Your payment is still processing, Full Access activates automatically once Stripe confirms the payment, which is normally instant but can occasionally take a few minutes.
- Your browser is showing a cached page, try logging out, logging back in, or refreshing the dashboard.
If you've checked all three and Full Access still isn't showing on your account, contact us with your order confirmation and we'll fix it directly, this is a support issue we resolve, not automatically a refund.
Fair use of the refund window
The 7-day window exists so you can try Full Access and back out if it isn't right for you, not as a way to use the full service for free. We reserve the right to decline a refund where an account has made extensive use of paid features, for example completing a large number of mock tests or practice sessions, before requesting one, since that indicates the paid content was delivered and used as intended, not that access failed.
We also reserve the right to decline refunds, and to restrict future purchases, where an account shows a repeated pattern of purchasing and refunding.
How refunds are processed
Refunds are issued back to your original payment method through Stripe. Depending on your bank, it can take 5–10 business days to appear on your statement after we process it on our end.
After a refund
Once a refund is processed, Full Access is removed from your account and it reverts to the free plan. Your practice history and results up to that point are kept, in case you decide to upgrade again later.
Outside the refund window
Requests made after 7 days are considered on a case-by-case basis, if something went wrong on our end (a billing error, a technical issue that prevented you from using the service), reach out and we'll sort it out.
Contact
To request a refund, use the contact page and mention "Refund request" in your message, including your order confirmation and the email address used at checkout.